Cancel tickets
Could not make it to the film, booked the wrong time or do you want to go to another location? Cancel your tickets up to 30 minutes before the start of the film screening. You can easily do so via the Pathé app in your Club Pathé account or via the link in the ticket confirmation email.
Refund
Refunds will be processed within a maximum of three business days via the chosen payment method. If paid with a Pathé Giftcard or Nationale Bioscoopbon, the credit will be topped up again within a few hours. Vouchers redeemed in the booking will be activated again a few minutes after cancellation. Please contact us via our contact page if you lost your voucher code.
Tickets purchased at the cinema
Tickets purchased in the cinema can only be canceled at the cinema until the start of the screening. You will receive replacement compensation at the cinema box office.
Useful to know
- It is not possible to cancel only part of the order, change the date/time or adjust the seats.
- Cancel the entire order and book new tickets.
- It is no longer possible to cancel tickets after they have been scanned at the cinema box office.
Problems with cancelling your order?
Email the barcode (starts with 'W...') in the ticket confirmation to annuleren@pathe.nl. We will cancel your tickets as soon as possible. You will also receive a confirmation by email. If you have other questions, please contact Pathé Customer Service.
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