Upgrade subscription
You can easily switch between Bundles. Your Bundle has a minimum duration of 1 month. If you switch to a more expensive subscription, your new subscription will take effect immediately. You will pay the additional subscription costs immediately per iDEAL.
When creating your new subscription, it is also possible to switch Bundles within the first 4 months*. Bundles also have a minimum duration of 1 month. When purchasing a new subscription, you can immediately change it to a more expensive option.
*Within the first 4 months of a new subscription, it is not possible to change from an unlimited variant (Unlimited, Gold, Family) to an Explorer bundle.
Your subscription change can be made in your Club Pathé account under the section "my subscription".
Downgrade subscription
You can easily downgrade between the Family, Unlimited, or Unlimited Gold subscriptions*. This change will take effect from the first day of the following calendar month, provided that the request for downgrade is made on or before the 19th of the current month.
From that point, the new rate will be applied to the next invoices.
Your changed Bundle has a minimum duration of 1 month. If you switch to a cheaper Bundle, the change will always take effect from the first of the month. If you’ve just created the subscription, you can only modify it one month after creation. The change will then take effect with the next invoice.
*Within the first four months of membership, it is not possible to change your Family, Unlimited, or Unlimited Gold subscription to the Explorer subscription.
Your subscription change can be made in your Club Pathé account under the section "my subscription".
Change profile picture
The subscription photo can be changed if it is outdated, rotated, or does not meet the requirements set by Pathé. Check the photo requirements on the Pathé website. To change your photo contact us via our contact page.
Change bank account number
You can easily change your bank account number in your Club Pathé account. Click on "my subscription" and then on "Change bank account number". Select your new bank and confirm it via iDEAL. You will need to pay €0.01, and this cent will be adjusted in the next invoice.
Change password
Go to "forgot password" to set a new password. Enter your email address and press send. You will receive an email with a link to change your password. This link is valid for 3 hours.
Cancel subscription
The easiest way to cancel your Pathé subscription is through your Club Pathé account on our website. Log in to your account, go to the section "my subscription" to view your subscription details. At the bottom of the page, you can cancel your subscription by clicking "cancel subscription."
Please note there is a minimum subscription period of 4 months.
If you cancel your subscription before the 15th of the current month, the cancellation will be effective as of the last day of that month. If you cancel your subscription on the 15th or later, your subscription will continue for another month.
For example: if you cancel your subscription on April 5, your subscription will run until April 30. If you cancel your subscription on April 20, your subscription will run until May 31.
Right of withdrawal
Immediately after signing up, your subscription becomes active, and you can use the Pathé subscription.
When you have signed up, you can exercise your right of withdrawal within 14 days. If you have already used the subscription during these 14 days, we are entitled to charge a reasonable fee for the services provided. This amount will not exceed the subscription fee for one month.
If you wish to exercise your right of withdrawal, you can contact us through our contact page.
Cancel subscription in case of passing
If a loved one has passed away, we offer our condolences. You can stop the subscription by sending us the death certificate through our contact form. Once we process it, we will immediately cancel the subscription.
If you have questions about the procedure or any other issues, please contact us via our contact page.
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