I have a question about my invoice

Invoice overview
When you are logged in to your Club Pathé account, you can find your invoices under the heading 'my subscription'.

 

Pay invoice
​You can view the invoices via your Club Pathé account and pay outstanding invoices directly with iDEAL.

If the payment cannot be debited from your account, the subscription will be automatically blocked. You will then receive a reminder with instructions to make the payment. You will receive the email at the email address to which your subscription is registered.

It is not possible to pay an invoice in the cinema.

 

Subscription blocked
A subscription is usually blocked because there are outstanding invoices. In your Club Pathé account, you can check the status of your invoices and pay the outstanding invoices immediately. The subscription will be activated again within a few minutes.

No outstanding invoices? Please contact Pathé customer service.

 

Direct debit
The subscription costs are collected prior to the new month. The automatic collection takes place around the 20th of the current month. If no direct debit has been collected by the first day of the new month, the subscription will be blocked immediately. It is always possible to easily pay your outstanding invoice via your 'My Pathé' account via an iDEAL payment. Your subscription will then be reactivated within 30 minutes.

It is not possible to move the date of the automatic direct debit.

 

Collection costs
If the monthly direct debit is not successful, the subscription will be blocked automatically. You will receive a reminder with instructions to make the payment. After payment, the subscription will be automatically activated within 30 minutes.

If payment is not made on time, collection costs will be charged:

• 1st reminder € 0.00 (7 days after invoice date)
• 2nd reminder € 2.50 (22 days after invoice date)
• 3rd reminder € 5.00 (33 days after invoice date)

If the invoice is not paid within 45 days after invoice date, the invoice will be transferred to a collection agency. An amount of € 40.00 will then be added to the invoice amount.

Once you have paid the collection agency, the subscription will be reactivated within 10 business days.